Terms of service
OVERVIEW
Last updated: July 24, 2025
This website is operated by Prymora. Throughout the site, the terms "we," "us," and "our" refer to Prymora. Prymora offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
SECTION 1 — ONLINE STORE TERMS
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. Your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. This site may contain historical information, which is not necessarily current and is provided for your reference only.
SECTION 4 — CHANGES TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice.
SECTION 5 — PRODUCTS OR SERVICES
Certain products or services may be available exclusively online. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided.
SECTION 7 — OPTIONAL TOOLS
We may provide you with access to third-party tools over which we have no control. You acknowledge and agree that we are not responsible for the functionality, availability, or content of such third-party tools.
SECTION 8 — THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy.
SECTION 9 — USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions or without a request you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors.
SECTION 12 — PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose or to violate any international, federal, provincial or state regulations.
SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time.
In no case shall Prymora, our directors, employees, affiliates, agents or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages.
SECTION 14 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless Prymora and our affiliates, partners, officers, directors, agents, contractors, service providers, subcontractors, suppliers, and employees from any claim or demand, including attorneys’ fees, made by any third-party due to your breach of these Terms.
SECTION 15 — SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 — TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement. These Terms of Service are effective unless and until terminated by either you or us.
SECTION 17 — GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Washington.
Any dispute, claim or controversy arising out of or relating to the Terms shall be resolved by binding arbitration. Arbitration shall occur in King County, Washington. If for any reason a claim proceeds in court rather than in arbitration, it shall be resolved exclusively in the state or federal courts located within King County, Washington.
You agree that all claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
SECTION 18 — EXPORT COMPLIANCE
You agree not to export or re-export any product or service purchased via the Site in violation of any applicable export laws or regulations of the United States.
SECTION 19 — MOBILE TERMS OF SERVICE
The Prymora mobile message service (the "Service") is operated by Prymora (“Prymora”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Prymora’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Prymora through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Prymora. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18333865313 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Prymora mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18333865313 or email customercare@prymora.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
SECTION 20 — INTELLECTUAL PROPERTY
All content, trademarks, service marks, trade names, logos, and intellectual property displayed on this website or in connection with the Service are the property of Prymora or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the website and Service for personal use only. No right, title, or interest in any content or intellectual property is transferred to you.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or content without express written permission from Prymora.
SECTION 21 — FORCE MAJEURE
Prymora shall not be held liable for any delay or failure in performance of any part of the Service, or delivery of any product, resulting from causes beyond our reasonable control. These may include, but are not limited to: acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, pandemics, accidents, strikes or shortages of transportation, energy, labor or materials. Our obligations under these Terms shall be suspended for the duration of such events.
SECTION 22 — ENTIRE AGREEMENT
These Terms and any policies or operating rules posted by us constitute the entire agreement and understanding between you and us and govern your use of the Service.
SECTION 23 — CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms. Your continued use after changes constitutes acceptance of those changes.
SECTION 24 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at customercare@prymora.com