Frequently Asked Questions
Clean skincare is used to define products that are formulated without potentially harmful ingredients like parabens, phthalates, sulfates, and synthetic fragrances. By avoiding these ingredients, we are able to create products that are safe for both you and the planet.
At PRYMORA, we formulate to meet the Environmental Working Group, Clean at Sephora, and Credo Clean Standards.
This means we ban thousands of ingredients, and formulate without parabens, silicones, essential oils, fragrance, phthalates, sulfates, SLS and more.
To learn more about our strict standards, visit Our Standards
We believe in creating effective and sustainable formulas. While we use many amazing natural ingredients, in some cases synthetic ingredients are effective and more sustainable. Because of this, we formulate with both natural and safe synthetic ingredients.
By blending together science with nature, we are able to create high quality formulas that provide multiple benefits for the skin while not compromising on our high standards.
All of our products are fragrance-free, meaning we do not use any synthetic or natural ingredients to add or alter the smell of our products. This helps ensure that each formula is non-irritating and non-sensitizing.
Yes, all of our products are vegan, meaning we do not use animal or animal-derived ingredients in our formulas.
PRYMORA formulas exceed industry standards for product quality and shelf life testing. Once finalized, every formula goes through 3 months of vigorous product testing to ensure safety and effectiveness.
PRYMORA products are formulated in an FDA registered lab where the manufacturing processes are based on the highest FDA standards.
No, we never test on animals and are proudly Leaping Bunny Certified.
To learn more about Leaping Bunny, please visit: Leaping Bunny.
Shipping & Returns
If at any time within 30 days of receiving your order you are not happy with your products, we would be more than happy to process a return for you.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
18394 Redmond Way
Redmond, WA 98052
We will send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
To review our refund policy, please visit Refund Policy.
When we ship your order, you will receive an email with a tracking number. You can track your package at any time using the tracking number in this email.
We ship World Wide, with free shipping on all U.S. orders
If your package or product arrives damaged, please contact firstname.lastname@example.org and we will help you resolve the issue.
Orders & Payments
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.
After placing an order, you will receive an email with an order number. You can view your order summary and information in this email.
To check the status of your order, please click the "View your order" button in the email.
Unfortunately, we cannot cancel your order once it's been placed.
If you need to modify or update your order, please contact email@example.com within 12 hours of purchase and we will do our best to fix the issue.
Questions or Concerns?
If you have any questions or concerns, we are always available via email at firstname.lastname@example.org