Privacy policy

OVERVIEW

Last updated: July 24, 2025
This Privacy Policy describes how www.prymora.com (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

CONTACT

If you have questions, need more information about our privacy practices, or would like to make a complaint, please contact us:

Email: customercare@prymora.com
Mail:
Prymora
18394 Redmond Way
Redmond, WA 98052
United States

 

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect information to process your purchase and enhance your shopping experience. “Personal Information” means any data that can identify an individual.

DEVICE INFORMATION

• Purpose: To load the Site accurately and perform usage analytics.
• Source: Automatically collected via cookies, log files, web beacons, and tags.
• Examples: Browser type, IP address, time zone, cookie identifiers, pages viewed, and on-site actions.
• Disclosure: Shared with analytics and service providers (e.g., Google Analytics, Meta Platforms).
  
  

ORDER INFORMATION

• Purpose: To fulfill orders, process payments, ship products, and detect fraud.
• Source: Provided by you during checkout or communication.
• Examples: Name, billing/shipping address, payment details, email, and phone number.
• Disclosure: Shared with payment processors (e.g., Stripe), fulfillment services, and fraud prevention vendors.
  
  

CUSTOMER SUPPORT INFORMATION

• Purpose: To assist you and resolve issues.
• Source: Collected directly from you.
• Examples: Name, contact info, order and communication history.
• Disclosure: Not shared externally except as required for resolution or legal purposes.

 

MINORS

The Site is not intended for individuals under 16. We do not knowingly collect Personal Information from children under 13. If you believe a child has provided information, contact us for deletion.

 

SHARING PERSONAL INFORMATION

We may share your Personal Information with trusted service providers, including:

• Payment processors (e.g., Stripe, Shopify Payments)
• Fulfillment partners (e.g., USPS, FedEx)
• Marketing and analytics providers (e.g., Google, Meta, Klaviyo)

We may also share information:

• To comply with applicable law, court orders, or legal processes
• To enforce our Terms of Service or protect rights, safety, or property

We do not sell your Personal Information in exchange for monetary consideration. However, we may “share” or otherwise disclose certain information with third-party analytics or advertising providers in ways that may constitute a “sale” or “sharing” under California law. You may opt out of this by contacting us at customercare@prymora.com with the subject line “Privacy Request – My Data”.

 

BEHAVIORAL ADVERTISING

We may use Personal Information to serve targeted ads via platforms like:

• TikTok Ads
• Meta/Facebook Ads
• Google Ads
  
  

USING PERSONAL INFORMATION

We use your data to:

• Offer and deliver products and services
• Process transactions, returns, and support requests
• Send transactional and promotional emails (only with your consent). We collect consent through checkbox forms at checkout or newsletter signup. You may withdraw your consent at any time using the ‘unsubscribe’ link in our emails.
• Improve our website and services
• Detect and prevent fraud

 

LEGAL BASIS FOR PROCESSING

We process your information under the following lawful bases:

• Your consent
• Performance of a contract (e.g., fulfilling your order)
• Legal obligations
• Legitimate interests (e.g., improving our services or preventing fraud)

 

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information. While we strive to protect your data, no method is 100% secure.

 

RETENTION

We retain your Personal Information only as long as necessary, or as required by law. For example:

• Order history: up to 7 years for tax/legal reasons
• Support inquiries: retained as long as needed for resolution or auditing

 

CALIFORNIA RESIDENTS: YOUR PRIVACY RIGHTS

If you are a resident of California, you have the right to:

• Know what Personal Information we collect, use, or disclose
• Request correction or deletion of your data
• Request data portability
• Opt out of the "sale" or "sharing" of Personal Information
• Use an authorized agent to submit requests on your behalf
• Not be discriminated against for exercising your rights

To make a request, contact us at customercare@prymora.com with the subject line “Privacy Request – My Data”.

AUTHORIZED AGENTS

We may require a signed authorization from you, and we may verify your identity directly before processing any request submitted by an authorized agent.

 

COOKIES

Cookies help us operate the Site, enhance security, perform analytics, and display relevant ads.

• Session cookies: expire after your visit
• Persistent cookies: remain for 30 minutes to 2 years

Learn more at www.allaboutcookies.org.

Disabling cookies may affect functionality and may not fully prevent third-party tracking.

 

DO NOT TRACK SIGNALS

We do not alter our data collection in response to browser “Do Not Track” signals.

 

INTERNATIONAL VISITORS

This Site is intended for U.S. residents only. If you access the Site from outside the U.S., your data will be processed and stored in the U.S., where laws may differ from your jurisdiction.

 

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We encourage users to review this policy periodically to stay informed about our information practices. Your continued use of the Site after changes signifies acceptance.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at customercare@prymora.com with the subject line “Privacy Request – My Data”.